Merton Cleaner Accessibility Statement

Merton Cleaner is committed to providing an accessible and inclusive online experience for all people in the Merton area, including disabled users, older people, and those using assistive technologies. This Accessibility Statement explains the steps we take to support digital accessibility, the standards we follow, and how you can contact us with any accessibility requests or feedback.

Our commitment to accessibility

We aim to ensure that anyone can find information about Merton Cleaner services, request cleaning support, and navigate our content without barriers. Our goal is to make our website easy to use and understand, whether you live, work, or access services in the Merton Cleaner area. We are continually working to improve the accessibility and usability of our site and to follow recognised best practice and guidance.

Standards and guidelines

The Merton Cleaner website is developed and maintained with the Web Content Accessibility Guidelines in mind. We aim to meet the Web Content Accessibility Guidelines version 2.1, level AA. These internationally recognised guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, hearing, cognitive, and motor impairments, while also improving the experience for all users.

Screen reader support

Our website is designed to work with modern screen readers and other assistive technologies. We use clear heading structures, descriptive page titles, and meaningful text for buttons and controls to help users understand the purpose of each element. Images are given alternative text where they convey important information, so that people who cannot see the images can still access the same content through their screen reader.

We avoid relying solely on colour to convey meaning and aim to provide clear, descriptive wording wherever possible. This helps people using screen magnifiers and those with different types of colour vision to understand content and controls on our site.

Keyboard navigation

The Merton Cleaner website is built so that it can be navigated using only a keyboard, without the need for a mouse or touch input. You should be able to move through the site using the Tab, Shift plus Tab, Enter, and arrow keys. Interactive elements such as forms, navigation menus, and buttons are designed to receive focus in a logical order and to show a visible focus state so you can clearly see which element is currently selected.

We aim to avoid keyboard traps, so you can always move forwards and backwards through interactive components and leave them when you choose.

Ongoing improvements

We regularly review our website and content to identify and fix accessibility issues. When we add new pages or features, we aim to design and build them in line with WCAG 2.1 AA requirements. As technology and best practice evolve, we will continue to update our approach so that the Merton Cleaner area remains accessible to as many people as possible.

Accessibility requests and feedback

We welcome feedback on the accessibility of the Merton Cleaner website. If you find any part of the site difficult to use, if content is not accessible with your assistive technology, or if you need information in a different format, you can contact us to request support. Examples of alternative formats may include large print, audio description, or easy read text.

When you contact us, please include details of the page you were using, the type of device and browser you were using, and any assistive technology involved. This information helps us investigate and resolve issues more quickly, so that we can improve the experience for you and for other users in the Merton Cleaner area.